ADOPTION PACKAGE * Platinum
(>500 users)
Gold
(250-500 users)
Sliver
(upto 500 users)
Initiation: Preparation for the User environment
Coverage of Use cases 5 3 2
Use case identification Yes Yes Yes
HZC current setup verification Yes Yes Yes
Implementation: Configuration, Integration & Migration
User Provisioning Yes Yes Yes
Application Integration Upto 15 Upto 10 Upto 5
Peripheral Integration 15 10 5
User Workload Configuration Yes Yes Yes
User Migration Yes Yes Yes
Migration Sign-of Yes Yes Yes
Transition: Stabilization and support for migrated users till hand-over
Smart Monitoring Yes Yes Yes
Incident Management Yes Yes Yes
Change Management Yes Yes Yes
Problem Management Yes Yes Yes
CSAT & Sign-Off: To customer for steady state maintenance
As-built Documentation Yes Yes Yes
Engagement Model Remote Remote Remote
Engagement duration 6 months 6 months 6 months
Pricing Per user migrated Per user migrated Per user migrated
* On-site options available with additional charges.